1. Overview
This Privacy Policy applies to Syazan OU (“Company,” “we,” “us,” or “our”) and explains how we collect, use, and protect your personal data when you use the TripGuide mobile application and any related websites, features, or services (“Services”). By using the Services, you agree to this Privacy Policy.
Our guiding principle is to collect only the minimum necessary data to deliver a private, relevant, and secure experience.
2. Information We Collect and Use
We collect limited data necessary to personalize your travel experience, ensure functionality, and improve our Services.
2.1 Information You Provide Directly
You may provide your name, email address, travel preferences, or selected destinations. This information is used to generate personalized travel routes, respond to support inquiries, and deliver optional updates. Your email is never shared publicly.
2.2 Location Data
TripGuide uses location data to offer real-time navigation, nearby point-of-interest suggestions, and route tracking. You can choose to enable location access via your device settings. We do not store or track your precise location unless required for active routing functionality. You can disable location services at any time.
2.3 Usage Data (Aggregated and Anonymous)
We collect aggregated and anonymized usage metrics such as most selected interests, number of trip plans generated, and feature engagement rates. These metrics help us improve app performance and user experience, but cannot be linked to specific individuals.
2.4 Device and Technical Data
We may collect non-personal technical data, such as device type, operating system version, app version, language, crash reports, and general usage logs. This information is used solely for debugging, analytics, and service optimization.
3. Cookies
TripGuide does not directly use cookies. However, embedded third-party tools (e.g., Firebase, analytics platforms) may utilize cookies or similar technologies for performance measurement. You may manage cookie preferences through your device or platform settings.
4. Data Retention
User-generated content such as saved trips or preferences is stored on our servers and remains associated with your account until you manually delete it or request account deletion. If you uninstall the app without deleting your data, we may retain your records for up to 24 months before secure deletion.
5. Sharing and Disclosure
We do not sell, rent, or share your personal data with advertisers or third-party marketers. We may share anonymized or aggregated data with research or analytics partners. Your personal data is only processed by trusted service providers (e.g., cloud storage, hosting) under strict confidentiality and security agreements.
6. Third-Party Services
The app may use external tools like Google Analytics for Firebase to monitor performance and understand general usage patterns. These tools may collect pseudonymized technical data and are governed by their own privacy policies.
Link to third-party privacy policy:
Google Analytics for Firebase
7. Internet Connection and Mobile Data
Some TripGuide features require an active internet connection (Wi-Fi or mobile data). Syazan OU is not responsible for disruptions caused by network unavailability or exceeding your data plan. All data charges remain your responsibility.
8. Security
We take reasonable and industry-standard measures to secure your data from unauthorized access or disclosure. However, no digital service can guarantee absolute security. Use of the Services is at your own risk.
9. Children’s Privacy
TripGuide is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has submitted personal information to us, please contact us and we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted within the app or on our website. Continued use of the Services after changes take effect constitutes your acceptance of the updated policy.
This policy is effective as of 2025-07-17
Contact Us
If you have questions or suggestions about this Privacy Policy, please contact us:
support@ztrip.ai